9 Things Uber and Lyft Drivers Should Know About Disabled Passengers

Legally, drivers are not allowed to deny passengers a ride simply because they have a disability — they are required by law to provide reasonable accommodations.

Here are 9 things that Uber and Lyft drivers should know about their passengers with disabilities:...

1. No, walking short distances may not be possible

2. Your air freshener may be harmful for your passenger.

3. Service dogs must be allowed into the car.

4. If your passenger doesn’t want to talk, they’re not trying to be rude.

5. Passengers with mobility devices aren’t trying to make your drive more “difficult.”

6. Please be kind if a passenger needs to hop out to go to the restroom.

7. Not all disabilities and illnesses are visible, and you don’t have to be “old” to be sick.

8. Be patient if the passenger needs more time getting into or out of the car.

9. Some passengers may need you to turn off or change the music.